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1. Basics

1.1. Dashboard

Once you have logged in you will be taken to the Dashboard:


Some of the items may not be visible depending on your level of access.

The top portion of the screen contains several drop down menus, clicking on them will show more options:


The middle portion shows basic statistics and shortcuts within the EMABAS system:


2. Box Cards

2.1. Searching Box Cards

1. Searching for box cards can be done by clicking on the SEARCH menu and selecting "Box Cards":


2. You may then search for a box card using the form below:


3. Click Search to run your query.

4. The results will appear in a box similar to this one:


4. Clicking on the magnifying glass (image) will allow you to view the card:



The search form only searches active cards. It does NOT search DRAFT cards. Draft cards are only visible to their owning departments/agencies.

2.2. Box Card Approvals

 The image below outlines the process that cards go through to be created, updated or modified.

When a card is created either new or selected for modification a "Draft" version of the card is created. (If it is an update of a card is selected the draft will be created as a copy of the existing card). After the card is complete the card is then routed for approval. Once approved the owner of the card can then "activate" the card.

Three important notes:

1. Only ACTIVE cards can be viewed, searched, or dispatched.
2. Only APPROVED cards can be ACTIVATED.
3. If the agency that a resource belongs to is NOT in EMABAS the resource in EMABAS will be automatically approved. It will be up to the owner to manually get the approval.


2.3. Building and Editing a Card

Any time you create a new card or start to update/edit a card the system creates a Draft Card, this allows you to make modifications or build cards without impacting the live cards that might be used for an actual call during that time. (Refer to FAQ 05 for the entire flow).

Both building and starting to update/edit existing Box Cards start in the same place (to continue editing, building or updating you would use the "Edit a Draft Card" link):

1. Click on Box Cards from the top menu and select "Build or Update a Card":


2. You will then have two options, Add a NEW Box Card or Create a New Version of Box Card (Update):


Adding a NEW Box Card:

1. Select the type of card you wish to create:
2. Click Next>>
3. Enter the basic card data:
4. Click Next>>
5. You will then be taken to the edit screen which will allow you to add resource to the card. This process is the same as when updating a card, please refer to the Resource Section below.

Create New Version of Box Card (Update):

1. Use the drop down to select the card you wish to duplicate:

2. Click Next>>

3. A Draft Card will then be created with all the existing data copied, you will then see this screen:
4. Click Continue to move to the resource editing section.

Adding Resources to the Card

1. The following drop downs will allow you to add resources to your card, they are to be selected in sequence from the top down:


2. Selecting the alarm level will then allow you to select Division to Pull Resources from, selecting the Division will allow you to select the Agency and so on:


3. Finally the resources that are available from the agency of that type will be displayed (if the resource is already on the card or if the agency has no units of that type nothing will be shown):

4. Click Add to add the resource.
5. You will then see this confirmation appear in the center of the screen below the selections:

6. The box card will appear below with the resources as they are added. In this case a squad was added to the 1st alarm:


When resources are added to the card they will be removed from the available resources, ensuring that you do not add them twice.

Removing a Resource

1. Find the resource you wish to remove and click the X (image)

2. You will then see a confirmation:


3. The resource will be removed from the card.

*If you have multiple resources from the same agency the will be grouped together, when you click the X button only one at a time will be removed.

When resources are removed from the card they will again be available to add.

Special Equipment

1. Special Equipment allows comments to be added to the resource as it is placed on the card, ANY type of resource (Engines, Tenders etc) can be added to the Special Equipment section:

2. Comments will be displayed on the script that dispatch uses.

Change of Quarters

1. Change of Quarters any resource type, comments and a selected station:


2. Adding a change of quarters company will also allow it to be visible for Move Ups

Move Ups

1. If while adding a non-change of quarters company to an alarm a resource of the same type IS in change of quarters in an alarm above it will also be listed as available for addition at that alarm level. For example if an Adell Engine is in Change of Quarters on the 1st Alarm it will be available to add to the 2nd Alarm as and Engine:



1. To add general comments to the card click on the "Add Comments" below the card:


2. You will then be given a text editor to create your comments:


3. When done click on "Add Comments"

Interdivisional Request

1. Click on the "Add Interdivisional Requests" Button:
2. Select your three requests from the drop downs:

3. Click "Add Requests"

2.4. Cobbler

Cobbler is a wizard based approach to building box cards. Currently it only supports Structure Fire Cards.

1. Select Cobbler from the Box Card menu:


2. This will then create a NEW Draft card, this process CANNOT be used edit or update existing cards.
3. Select the type of card you wish to create:


4. Click Next>>
5. Enter the basic information about the new card:

6. Click Next>>

7. Choose whether or not to include Tenders and if yes how much of your water supply you wish to have covered by Tenders:

8. Select the worst case construction type, essentially for the area the card is intended to cover what is the most dangerous / worst building type to be encountered:


9. Enter the Effective Area & Involvement Information for the worst case scenario, these selections will be applied to the Construction Factor you selected in step 8:

10. Select the occupancy (not persons) factor information this will be applied to the data from Steps 8 and 9:


10. Enter additional occupancy information (human) and manpower overage this will be applied to the data from Steps 8, 9 and 10:


11. Click Next>>

12. Enter details of any exposures:


For further clarification:


The data entered in the figure above shows that there is 1 FRAME type building 0-10 feet from the involved structure with a length+ height of 101-200 feet AND 1 MASONARY w/Uprotected Openings 0-10 feet from the involved structure with a length+height of 301-400 feet.

13. Select the amount of Resource Depletion and the Central Address.


Resource depletion will influence how much of any resources from a given agency are allowed to be placed on the box. The central address will influence how the agencies are selected.

14. Select the style of card, this will influence the distribution of resources:

15. Click Next>>

16. The system will then automatically select all the resources calculated by your data EXCEPT for: EMS, Special Equipment and Change of Quarters, those must still be added manually.

17. Click "Proceed to Manual Editing":
18. This will take you to the normal editing screen where you can make adjustments to the selected resources, please refer to FAQ #06 for further details:


2.5. Draft Cards

As outlined in previous documentation a Draft card is created each time a brand new card or a new version (update/edit) is made. These draft cards are not searchable by the system and will not appear as dispatchable items. They can however be held or removed during the process of creating or updating.

To hold or save a card simply close or navigate away from the card edit screen. Any changes or modification you had completed will be saved.

Accessing an EXISTING Draft Card to Continue Work

1. Click on "Edit a Draft Card"


2. You will be presented with a list of draft cards you can continue working with:


3. Select the card you wish to continue and click "EDIT".
4. You will be taken to the normal card editing screen.

Deleting a Draft Card

1. If you no longer need a version of a card you can select "Delete a Draft Card"


2. You will be presented with a list of cards available to remove:


3. Select the card you wish to remove and click Delete

4. You will then be presented with a confirmation screen:

5. Click "Delete" again to confirm.
6. You will receive the following screen to confirm completion:


2.6. Routing for Approval

Once you have completed editing your draft card you can then route the card for approval.

Routing For Approval

1. Select "Route or Withdraw Approval" from the Box Card menu:
2. You can select the action you wish to perform:
3. Then select the box card you wish to take that action on:


4. Then click "Submit"

5. At this time all NEW items on the card will be sent out for approval. This keeps existing / non-changed units agencies from being bombarded by approval requests for items they have already approved.


NOTE: Any agencies that are NOT using EMABAS will be automatically approved, it will be up to you to manually gain their approval.

In the event that an item is rejected you can make changes and re-route the card, only changed items will be re-submitted.

2.7. Approving, Rejecting and Checking Approval Status

When you receive a request to approve an item you should log in to the system to execute that approval. Additionally you can check on the approval status of your cards & view histories.

Approving / Rejecting Requests

1. Select "Approvals" from the Box Cards -> Approvals drop down:

2. You will then see a tabbed screen, the first tab shows YOUR box cards that have been sent for approval & their status, clicking on the SECOND tab will show any cards awaiting your approval:


3. Click on the "Actions" link to open a window listing the items you need to take action on:

4. You can then click on APPROVE or REJECT, if there are multiple resources you are due with you will need to take action for EACH one.

5. Once you take action the screen will be updated:


Note: If the item is rejected a notification will be sent to the card owner and the resource removed from the card.

When does the card "go active"? Upon execution of the final approval. If a card has rejected items it will not be moved to active.

Viewing Approval Status

1. On the first tab of the approvals screen you can see the list of your cards that have been routed and their statuses:


2. Clicking on View Status Details will show you the current status of a card that still has pending approvals:


3. Clicking on "View Historical Details" will allow you to see who and when items on your cards were approved:


3. Resources

3.1. Searching Resources

1. To search the resources inside of the EMABAS system select "Search Resources" in the Resources drop down:

2. The search process essentially works as a phrase builder. That is to to say that the query of the search is built from the top down and can be read out loud in human readable phrases:

The search phrase above would read: "Search division 113 for Engines from any department that has any/all attributes"

The Attributes drop down will allow you to search the inventories (where entered) for specific (NFPA) resource attributes.

The "and is _____ miles from _____" will add geography to your search.

This will be entered in the form of ___5___ miles from __606 center ave oostburg wi__.

3. Results are displayed as below:

4. Clicking on the magnifying glass will show details of the resource:

5. You may filter the attributes by typing data into the fields in the column headers which will automatically filter as you type:

6. You may search the entire table by using the search box to the right and above the table:

3.2. Adding Resources

1. To add a resource select "Add Resource" from the resources dropdown:

2. Enter in basic information about the resource:

3. Click Next>>

4. You may then modify the Interdivisional Status & Attributes

Interdivisional Status

This status marks the resource as available in the event an interdivisional Task Force or Strike Team is built. By default this is checked:

To update the status:

1. Click the check box appropriately.
2. Click Update I-Div Status.

Resource Attributes

1. Select the attribute category you wish to select from:

2. Click "Select Attribute Type>>"
3. You will then be shown a list of those attributes you can add:

4. Use the drop down to select the attribute from that category, enter a quantity and click "Add Attribute & Quantity"

5. Once you have added the first attribute you will see a table appear listing all the attributes you have added:

6. Clicking on "Remove" will eliminate that single line.

7. To change attribute categories select the new category and click "Select Attribute Type>>"

8. Once finished click "Finished Adding Attributes" at the bottom of the screen.

You will then have the option of adding an image of the attribute:

Once done or if you do not wish to add an image click "Next>>" to complete the addition.

3.3. Modifying Resources

1. To modify a resource select "Modify Resource" on the Resource drop down:

2. Select the resource you wish to edit from the drop down:

3. Click "Edit"

4. You can then modify the Interdivisional Availability Status and the Attributes.
*You cannot change the identifier or unit type.

3.4. Removing Resources

1. Select "Delete Resource" from the Resources drop down:

2. Select the resource you wish to remove:

3. Click "Remove"

The resource will be removed from the system, any box cards the resource may have been assigned to will also immediately be updated, notifications will also be sent to those card owners and like-resource substitutes be placed on those impacted cards until the card can be updated by it's owner.

3.5. Displaying Resource Status

New in EMABAS 10.5 is the ability to monitor resource statuses.

1. Select "Display Resource Status" from the Resources drop down:

2. By default the resources of the user's agency will be displayed:

3. The colors of the resources will change (updates every 5 seconds) as status updates in the EMABAS system are recieved (via Box Card status or Out of Service changes):

4. If a resource is NOT in service you may click on it to see the details of the call it is on:

You can view the resources of ANY agency or division using EMABAS by changing the drop downs at the top of the screen and clicking Update.

*Viewing the entire division is possible but can create large amounts of traffic due to the many updates:

3.6. Update Status

1. To change the availability of a resource select "Update Resource Status" from the Resources drop down:

2. Select the resource and the status you would like to update the resource to be:

3. Click "Update"

Once the change is saved it is effective.

If the change takes a resource out of service any dispatched alarm with that resource due will be automatically subbed/passed with not action or prompting.

4. Contacts

4.1. Searching Contacts

1. To change the availability of a resource select "Update Resource Status" from the Resources drop down:

2. Select the resource and the status you would like to update the resource to be:

3. Click "Update"

Once the change is saved it is effective.

If the change takes a resource out of service any dispatched alarm with that resource due will be automatically subbed/passed with not action or prompting.

4.2. Adding Contacts & Users

EMABAS allows for two types of contacts to be added: Users and Contacts. Contacts are individuals that will have NO access to any portion of EMABAS but will be available for contact searches.

Adding New Users

At this time new user requests must be submitted in the form of a help desk ticket to Mutual Aid Labs. It is the long term goal to place this inside of the application to allow Division Admins the ability to add new users on their own.

These requests can be opened by visiting https://help.emabas.com -or- sending an email to support@mutualaidlabs.com

Be sure to include the following information:

First Name
Last Name
Dispatcher or Agency User
Admin or Basic User
Email Address
Phone Number

Adding New Contacts

1. Select "Add Contact/User" from the "Contacts" Drop Down:


2. Fill in the information in the form:


3. Click "Next>>"

4. The Contact has been added.

4.3. Editing Contact & Users

To modify a contact follow these steps:

1. Click on "Modify Contact/User":


2. Select the contact you wish to modify:

3. Make any changes and click Next>>

4. The contact has been updated.

4.4. Removing Contacts & Users

1. Select Delete "Contact/User" from the Contacts drop down:


2. Select the user to delete:


3. Click Delete

4. The user has been removed from the system.

5. GIS

5.1. Directions

1. Select Directions from the GIS drop down:


2. You will then have up to 5 options ("Running Cards" is not shown if there are no cards with addresses):


3. Selecting each of these will have different options, they are outlined below:

ADDRESS: Requires Entry of an address (INCLUDE CITY STATE)
Running Cards: Requires selection of the running card.
Station: Requires selection of an agency's station.
Fill Site: Requires selection of an agency's fill site as designated for the running call. (EMABAS will NOT automatically designate this command must inform water units which fill site is in use).

Muster Point: Requires selection of a muster point.

4. In all of the above cases make your selection or provide the required data and click "Get Directions"

5. You may see a window requesting you provide your location (normally a system warning). Allow this.

6. Directions will then be shown:


Note: Clicking the "Send to App on Device" will (if your mobile device supports this) send these directions to your turn by turn navigation app that is native to your phone.

5.2. Mapping

The Geographic Information System (GIS) in EMABAS accumulates useful data for visualizing the geographical areas that are covered by box cards. To view this data follow these steps:

1. Click on "Maps" in the GIS Drop Down:


2. The default map will be displayed.


3. Clicking on any of the other types of box cards will show the coverage areas for cards that have geographical data entered:


5.3. Geo-Tagging Cards

Geo-tagging allows box cards to be associated with geographical regions.

1. Select "Add Geo-Tagging" from the GIS Drop Down.

2. Select the box card you wish add the geo-tagging to:

3. Click Next>>

4. Select the shape icon in the upper right corner of the map:

5. By clicking draw the shape that covers the area the card covers:

6. Click on "Add Coordinates To Card" button to add the shape:

5.4. Geo-Tagging Duplicating Coordinates

If a card's region is the same as another card's you can duplicate the coordinates without having to re-draw the same area.

1. Follow the steps in FAQ #23 to get to the screen that shows the Map.

2. Select "Duplicate existing Geo-Tags":

3. Select the card you wish to copy the coordinates from:

4. Click Next>>

5.5. Removing Geo-Tagging

1. To remove gep-tagging select "Remove Geo-Tagging" from the GIS drop down: 

2. Select the card you wish to remove geo-tagging from:

3. Click Next>>

5.6. Target Hazard - Adding

Specific addresses can be associated with specific cards (i.e. Target Hazard).

1. Select "Target Hazard Addresses - Create" from the GIS Menu:

2. Enter in the appropriate information including the selection of which card the address maps to:

3. Click Next.

5.7. Target Hazard - Removing

1. Select "Target Hazard Addresses - Delete" from the GIS Drop Down:

2. Select the target hazard you wish to remove:

3. Click Delete >>

5.8. Muster Point - Adding

Muster points are used when sending and receiving Interdivisional assistance.
1. Select "Add Muster Point" From the GIS Drop Down


2. Fill in the appropriate data:


3. Click "Add>>"

4. The Muster Point has been added.

5.9. Muster Point - Removing

To remove a muster point follow these steps:

1. Select "Delete Muster Point" from the GIS Drop Down:


2. Select the muster point you wish to delete:


3. Click "Delete>>"

4. The muster point has been removed.

6. Dispatching

6.1. Starting a Card

1. To start a card select "Start Card" from the Dispatching Drop Down:


2. There are 3 methods to start a card:

Direct Entry:

1. Click on Direct Entry, this will allow you to enter a card number directly into the field:

2. Click on "Lookup" after you have entered the card number, you will then see the card displayed.

Department List:

1. Selecting Department List will allow you to list all the cards for a department, first select the department:


2. Select the card you wish to pull:


3. Click "Lookup"


1. Enter the address of your call, ensure you include city and state:


*NOTE: Google maps will be used to provide address auto completion and verification.

2. Click on Lookup

3. You will then see a list of possibly applicable cards:

4. Click on the jet icon to view the card:


Launching the Card:

Once you view the card you then have the option of initiating the desired alarm level.

1. Click on Launch:


2. Select the desired alarm level:


The card is launched.

6.2. Dispatch Panel - Basics

After launching a card the dispatch panel will contain all the information you need to handle the call. This help section illustrates the different areas of the Dispatch Panel, further help sections will outline the details of each section.


6.3. Header Panel

The Header Info section contains 3 areas of information that are refreshed periodically.

These areas of information include:

A timer of the length of the call, this will include bench marks which are indicated as show below:

The History section of the header shows the last status commend that was executed + timestamp.

Remote Data Alert
In the event that the Division has selected to allow remote status updates and passes those are indicated in this window.

6.4. Departments

1. This portion of the dispatch panel lists the number of departments that are due as well as a list of department names. 

2. The department names are divided into In-Division and Out-of-Division agencies.
3. Hovering over the Out-of-Division agency will show the dispatch phone number and division it belongs to:

6.5. Scripts

1. The script section contains the the page out script for the incident:


2. The two "Empty" areas can be filled in by clicking on them:
3. Clicking on the check mark will update the address.
4. To update or change the data entered into the address fields simply click on them and update the data:

6.6. Escalation

1. Escalation allows you to move up in alarms.
2. To move up alarms simply check the boxes that command has requested.

3. Click Escalate, the system will then re-generate the departments tab and the script to only include the new units. They will also be activated for tracking.

6.7. Tracker


1. The Tracking Panel allows you to track the status of the responding units:

2. The colors in the buttons indicate the unit status:

3. Clicking on a unit once will move the unit's status one level (i.e. clicking on a Paged unit will move it to Acknowledged).

image ------->  image

4. You can also right click on a unit and directly set it's status:


1. To pass a unit right click on the unit you wish to pass:

2. Select image
*In the event that two units are due this will pass 1 of the resources you have right clicked on.

3. The system will then automatically move up all needed units, fill in any holes and then generate a pass script for you to execute your page out:

Adding Resources (Special Requests)
1. When command makes a request for resources not on a card you can add units specified by clicking on image.

2. Start typing the units you wish to add and click on them (You can add multiple units in one special request):

3. The system will then provide a page out script and add the units to the card to allow tracking:

Auto-Add Units

1. In the event that command does not know the specific agencies to receive units from dispatch can auto-add units provided they know the number and type of each unit needed.

2. Click on: image

3. Set the required number of each resource (in this case two engines, two tenders and a ladder truck):


4. The system will then search for available units and added them to the card along with a page out script:


Adding Comments

To add comments that will appear in the Box Card Timeline:

1. Click on the "Add Comment" button:


2. Enter your comment:


3. Click "Save Changes".

6.8. Incoming Passes

Incoming passes allows resources in the field to pass themselves. This type of two way data flow is OPTIONAL for divisions and may not be enabled in yours.

Incoming passes require action on your part before they are executed.

1. Your first alert that a remote pass has been received (other than radio transmission) will be in the right side of the header:
2. Select the "Incoming Passes" tab:


3. You will then see the resources that are passing:

4. Clicking on "Submit Resources for Pass" will execute the pass in the system normally, it will show the pass script with the substituted resource.

6.9. Receiving Interdivisional

In the event that an interdivisional request is made and the sending division uses EMABAS this section is used to absorb those inbound units on to the card for tracking.

1. An alert in the upper right will be generated when there are interdivisional units you can recieve:

2. Click on the image tab.

3. You will then see the inbound available request:


4. Click Accept and Add to Card, units will then be available for tracking on the box card.

6.10. Closing Card

Striking out the box card allows you to see the strike out script. The button Close Out Card will shut the card down, only do this once you are done tracking.

1. Click on image

2. You will then see the script:


3. To close the card click on "Close Box Card".

4. To prevent inadvertent closing you will see a confirmation window:


5. The optional CAD info is to be used for CAD sync which may not be a requirement in your division. 

6.11. Sending Interdivisional

1. To send units as part of an interdivisional request click on the "Send Interdivisional" link from the Dispatching dropdown:


2. Select the Muster Point and the Division you are sending the resources to:


3. Select the type of interdivisional response (Strike Team or Task Force)

4a. For Strike Teams select the type of Strike Team:


4b. For a Task Force select the number of each type of unit:


5. In either case click on "Find & Add Resources". The system will then find available resources based to send.

Note: You may see an error if not enough resources are available in this case you may need to pass or follow your division protocol, the error will look like this:

6. You will then be taken to a dispatch panel like screen that will show you the departments that are due:


7. The script panel will give you the interdivisional script:


8. The tracker will allow you to track the resources UP TO THE MUSTER POINT:


9. The return units panel is to be used when the resources return and are available to their home division:


6.12. Monitor a Card

Monitoring a card is available to ANY user of EMABAS. Additionally this is the point where responding agencies can mark themselves en-route, on scene etc (if enabled).

1. Click on "Monitor a Card" from the Dispatching Drop Down.

2. Select the card you wish to monitor:


3. Click "Monitor"

4. You will then be taken to the monitor screen:

*Depending on your browser you may have to tap the "Tracker" tab to have it expand.

2. This screen will be updated as dispatch updates the statuses.

3. The summary text at the top is the breakdown of unit statuses by percentages:


Changing Status

1. If enabled within a division users can click on their own unit and change it's status, the status will be updated in the system and reflected on the user's side as well as dispatch.

2. Tap on the unit to update.

3. Select the new status:


7. EMABAS Respond

7.1. Receiving Alerts

When EMABAS receives a message from your CAD system it parses the details into call information and alerts users via SMS (text) or Email. Users can then respond to the call via their phones web browser or via a call in system.

Alerts will look like this:

1. SMS (Text):


2. Email:


Clicking on the link will open details about the call including:

  • Directions to the scene.
  • A streetview (if available) of the address.



Clicking on one of the three responses will appear on a dashboard, the dashboard information is covered in additional documentation.

7.2. Dashboard & Details

Respond responses are recorded in the main EMABAS database and displayed on the EMABAS Respond Dashboard.

1. The dashboard contains three main windows, this page continues to refresh automatically:

  • Last 5 calls.
  • Latest individuals responding.
  • Map of calls.


2. Clicking on the "Details" link next to the call will show the following window including time estimates for responding individuals and the 5 closest hydrants (if hydrant information is entered into EMABAS):